Privacy Policy

1. Introduction

This Privacy Policy explains how SOFTANA LTD ("we", "us", or "our") collects, uses, and discloses your personal data when you use the Publora website and social media management platform. By accessing or using our services, you consent to the collection and use of information as described in this policy.

2. Information We Collect

We collect information that you provide directly to us when setting up an account, purchasing a subscription, or contacting customer support:

• Account Data: Name, email address, phone number, and company name.
• Payment Details: Financial transactions are processed securely via Stripe. We do not store credit card credentials on our servers.
• Integration Data: Connection tokens for social media accounts (e.g. Facebook, Instagram) that you link to Publora for scheduled publishing.

3. How We Use Your Information

The collected information is used for the following operational purposes:

• To operate, manage, and maintain the social media scheduling platform.
• To process subscription payments and billing history.
• To send crucial service notifications, system alerts, and security updates.
• To analyze platform usage metrics and optimize user experience.

4. Third-Party Services

We utilize trusted third-party providers to help run and measure our services. Specifically, payments are managed by Stripe, and platform metrics are analyzed using Google Analytics. These processors handle your data strictly in accordance with their privacy policies.

5. Data Security

We implement strong industry-standard administrative, physical, and technical safeguards to prevent unauthorized access, alteration, disclosure, or destruction of your personal data.

6. Your Data Rights

Depending on your jurisdiction (such as GDPR under UK and European regulations), you have rights regarding your personal information, including the right to request access, correction, deletion, or transfer of your data. To exercise any rights, contact our support team.

7. Contact Us

For any questions, concerns, or data requests regarding this policy, please reach out to us: